Returns & Refunds Policy

Overview
This policy covers returns and refunds for all website purchases.

Right to Cancel & Return

• Consumers: 14-day cooling-off period from delivery. Excludes: personalised/engraved items, opened sealed goods, and inseparably mixed items.

• Business buyers: No automatic cancellation right; returns only accepted if faulty or mis described.

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How to Return
Contact us first:
Phone: 0114 244 3418 | Email: pewter@edwinblyde.co.uk | Address: 51 Catley Road, Darnall, Sheffield S9 5JF
We will provide instructions and. Items must be unused, in original condition, and sent within 14 days of your return request.
Postage Costs

• We pay for faulty, damaged, or incorrect items.

• You pay if returning because you changed your mind; costs may be deducted from your refund.

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Faulty Goods
Report within 30 days of delivery. We cover return costs and offer repair, replacement, or full refund. Your legal rights under the Consumer Rights Act 2015 remain unaffected.
Refunds
Refunds are issued to your original payment method within 14 days of receiving and inspecting the returned item.